Service Manager 

Vytex Windows is seeking a dedicated, full-time Service Manager to join our growing team in Laurel, MD.

The Service Manager will provide leadership for the service department and is responsible for the daily operations for the service team as a whole (technicians and administrative staff).

Educations/Work Experience Requirements:

  • Bachelor’s degree, or five years of related experience; or an equivalent level/combination of education and/or experience; college degree is considered a plus.
  • Excellent judgment, conflict resolution and problem-solving skills.
  • Technical and operational knowledge of windows is a plus.
  • Minimum of five years’ experience managing people

Responsibilities and Duties:
The Service Manager will oversee the service department operations. Daily duties include, but are not limited to:

  • Establish, implementation and adherence to company-widebest practices for service department.
  • Implement and maintain a culture of customer intimacy and satisfaction; develop measures to promote and measure adherence to guidelines amongst staff.
  • Maintain sufficient personnel for coverage and the service department to ensure they conform to company guidelines and goals.
  • Develop and maintain all Service Organization metrics (estimates, budgets, work-orders, utilization rates, costanalysis, billable hours, technician hours, plant status and backlog), and provide all documentation needed to report KPI’s as requested from the Leadership team.
  • Handle customer issues pertaining to the service department, proposals and resolving possible disputes.
  • Initiate procedures and leadership practices to create a business environment for participative management; maintain high morale of subordinates and be a strong, aggressive supporter of business unit’s management philosophy and practices.
  • Supervise training and development of the service team.
  • Monitor employee performance, complete evaluations as required and make appropriate recommendations for changes as required.
  • Handle disciplinary actions as needed and follows all Company policies and procedures in providing adequate documentation of all such actions.
  • Travel to customer sites within area of responsibility as required.

Qualifications and Skills:

  • Excellent communication and interpersonal skills with all levels of personnel
  • Motivational leadership skills should include the ability to energize others to excel and gain commitment to the vision and strategies of the Company.
  • Working knowledge of Microsoft Word, PowerPoint and Excel.
  • Experience with ImproveIt 360 is a plus!
  • Strong training skills.
  • Exceptional customer service skills and ability to problem solve.
  • Excellent Written and Oral Communication Skills; ability to effectively communicate on multiple platforms.
  • Ability to identify and assess talent; must have the ability to mentor, coach and develop
  • Maintain a positive and enthusiastic environment, even in adverse situations.
  • Ability to manage and lead people through change.
  • Demonstrated ability to perform and adapt in a changing environment as necessary.

Qualified candidates should send resumes directly to for immediate consideration.

 Mechanical Design Engineer 

Vytex Windows is seeking a Design Engineer to design and develop new products and product improvements; and provide engineering support for all aspects of assigned product line to ensure functionality, quality, and cost.

Qualified candidates will be interested in a long-term career with opportunity for leadership advancement.

Required essential job qualifications:

  • 2+ years of experience working in a manufacturing or design environment; building products market preferred.
  • Proficient skill set in AutoCAD, MS Office; experience with a 3D modeling program is a plus
  • Utilize manufacturing input with the intent of producing products that are easy to manufacture and install
  • Ability to read and interpret architectural drawings and specifications
  • Possess qualities including good communication and organizational skills, integrity, and accountability
  • B.S. Degree in Mechanical Engineering

Qualified candidates should send resumes directly to for immediate consideration.

Window Installer (Subcontractor)

Vytex Windows is looking to add top quality subcontractors to install our custom vinyl windows in our MD/VA, Cleveland, Philadelphia and Pittsburgh area markets.   We are looking for expert level window installers with a minimum of 3+ years of residential installation experience to be considered. We are growing quickly and can offer stable work year-round.

Qualified Candidates will possess the following: 

  • 3+ years previous window installation experience
  • Residential installation experience is a must
  • Must have your own Liability Insurance and any Worker’s Compensation Insurance where required
  • We ask that you treat each and every customer with the greatest care and professionalism. We are catering to a high-end consumer, offer a premium product – and it’s very important the customer’s interaction with us, as well as the Installer, is of the utmost satisfaction level
  • Act as the liaison between the customer and Vytex to communicate any issues which may occur during installation of product.

Qualified candidates should send resumes directly to for immediate consideration.

Measure Technician

Vytex Windows is currently seeking an experienced Measure Technician to join our growing team in our MD/VA area markets! In this position, you will be responsible for visiting customer sites daily, taking measurements for windows and doors, and documenting the labor necessary for installation.

This role offers a competitive hourly salary, plus a company vehicle and gas card. We offer medical benefits and 401K with a match program.


  • The preferred candidate will have at least 2 years’ experience measuring replacement windows and/doors
  • Estimate quantities of all materials that are requested and required for a specific project being quoted
  • A friendly demeanor is required since measurements are taken in residential and business locations
  • Must have a valid driver’s license
  • Must have a professional demeanor
  • Must be able to communicate clearly in English

Qualified candidates should send resumes directly to for immediate consideration.

Industrial Maintenance Technician

Vytex Windows in Laurel, MD is looking for an experienced Industrial Maintenance Technician to join our rapidly growing team! This position is permanent and full-time with excellent benefits and competitive salary.

  • Maintain all operational equipment and facility infrastructure
  • Facilitate process set-up and start-up as needed
  • Collaborate with others on capital equipment features and requirements
  • Collaborate with other functional departments in the scheduling of down time and PM repairs
  • Purchase of repair parts and supplies to maintain production functionality
  • Participate in weekly production meetings and monthly safety meetings
  • Other duties as assigned


  • Minimum 5 years’ maintenance experience
  • Technically sound and hands-on in troubleshooting: CNC / Pneumatic / Hydraulic and Multi-Processing type equipment
  • Experience with PM’s (Preventative Maintenance Programs)
  • Solid knowledge of PLC’s (programming experience highly desired)
  • Knowledge of electrical standards and applications
  • Basic plumbing skills
  • General carpentry skills
  • Ability to read blue prints; electrical; hydraulics and pneumatic schematics
  • Strong written, interpersonal, communication and organizational skills
  • Ability to prioritize workload and balance administrative duties with time spent on the floor
  • Detailed and results oriented
  • Knowledge and application of OSHA regulations
  • Welding and fabrication skills
  • Act as a liaison with vendors when necessary
  • Ability to work flexible and/or extended hours depending on demands


Qualified candidates should send resumes directly to for immediate consideration.


Join the Vytex team! Please check back regularly for employment opportunities or contact our Human Resources Department:

Vytex Windows
Human Resources
9425 Washington Blvd N
Laurel, MD 20723